Do you offer refunds or exchanges?Updated 3 hours ago

Yes. For eligible items purchased directly from the Akubra website, refunds must be requested within 14 days from delivery. Exchanges and store credit are available within 60 days of delivery. For eligible orders placed from 1 December 2026 through 31 December 2026, exchanges and store credit can be requested until 15 January 2027, subject to our standard return conditions. This Christmas extension does not extend the 14-day refund window. Choose from:

• a refund to your original payment method;
• an exchange for the same or a different item, subject to availability; or
• store credit as a digital gift card valid for 3 years.

Items must be unworn, unused, in original condition, with all original tags and packaging intact. Feathers, pins, Archive hats, personalized products, and made-to-order products are final sale for change-of-mind requests, except where applicable consumer law requires otherwise. Faulty or incorrectly supplied items are assessed separately under our consumer-law obligations.

Start a request through the Akubra Returns Portal. For an incorrect or faulty item, select the appropriate reason, including faulty item, and complete the return process through the portal. Our team will assess the issue once the item is received. Where an item is deemed faulty due to a manufacturing fault within six months of purchase, we will arrange a repair or replacement where appropriate. If it cannot be repaired and a replacement is unavailable, we will offer a refund to your original payment method. Refunds are processed within 2 business days after an eligible return reaches our Kempsey facility. Please allow a further 3–7 business days for funds to appear, depending on your bank.

For faulty or incorrect item requests, use the Akubra Returns Portal above. For other return questions, contact [email protected].