Refunds are available within 14 days of delivery. Exchanges and store credit are available within 60 days of delivery, with a Christmas extension for eligible December 2026 orders.

<p>For eligible change-of-mind returns, refunds must be requested within <strong>14 days from delivery</strong>. Exchanges and store credit are available within <strong>60 days of delivery</strong>. For eligible orders placed from 1 December 2026 through 31 December 2026, exchanges and store credit can be requested until 15 January 2027, subject to our standard return conditions. This Christmas extension does not extend the 14-day refund window.</p><ol><li>Go to the <a href="https://portal.refundid.com/stores/akubra-hats">Akubra Returns Portal</a> and enter your order number or email address. If you are returning a gift, choose the Gift option and enter your own contact details.</li><li>Select the item and the appropriate reason. If the item is faulty or incorrect, choose the relevant reason, including faulty item, then complete the return process through the portal. For other eligible returns, choose a refund to your original payment method, an exchange for the same or a different item, or store credit as a digital gift card valid for 3 years.</li><li>Follow the prompts to generate your shipping label or choose to drop your return off in-store. In-store returns require proof of purchase.</li><li>Pack your item in its original packaging. Return hats in their original hat box. Drop off parcels with the carrier shown on your label. Australia Post can print the label for you if needed.</li></ol><p>If you selected Checkout Plus at checkout, eligible return shipping is covered and will not be deducted from your refund. If you did not select Checkout Plus, Australian return shipping is $25 for a hat or $15 for accessories. International rates vary by destination.</p><p>After your return reaches our Kempsey facility, refunds are processed within 2 business days. We will email you when your return is complete. Please allow a further 3&#x2013;7 business days for funds to appear after a refund is issued.</p><p>Items must be unworn, unused, in original condition, with original tags and packaging intact. Feathers, pins, Archive hats, personalized items, and made-to-order products are final sale for change-of-mind requests, except where applicable consumer law requires otherwise.</p><p>For faulty or incorrect item requests, use the Akubra Returns Portal above. For other return questions, contact <a href="mailto:online@akubra.com.au">online@akubra.com.au</a>.</p>

How do I start a return?

Eligible refunds can be requested within 14 days of delivery. Exchanges and store credit are available within 60 days of delivery, with a Christmas extension for eligible December 2026 orders.

<p>Every Akubra should feel just right. For eligible change-of-mind returns, refunds must be requested within <strong>14 days from delivery</strong>. Exchanges and store credit are available within <strong>60 days of delivery</strong>. For eligible orders placed from 1 December 2026 through 31 December 2026, exchanges and store credit can be requested until 15 January 2027, subject to our standard return conditions. This Christmas extension does not extend the 14-day refund window.</p><h2 id="return-options">Return options</h2><ul><li><strong>Refund:</strong> to your original payment method.</li><li><strong>Exchange:</strong> for the same or a different item, subject to availability.</li><li><strong>Store credit:</strong> issued as a digital gift card valid for 3 years.</li></ul><h2 id="how-to-start-a-return">How to start a return</h2><p>Start your request at the <a href="https://portal.refundid.com/stores/akubra-hats">Akubra Returns Portal</a>. Enter your order number or email address, choose the item and outcome, then follow the prompts to generate a shipping label or choose an in-store drop-off. For a gift return, select the Gift option and enter your own contact details.</p><h2 id="return-conditions">Return conditions</h2><p>Items must be unworn, unused, in original condition, with all original tags and packaging intact. Please return hats in their original hat box, which is designed to protect them in transit. Damage during return transit may affect eligibility. A Presentation Box can be returned only if it is included in the return request and packed inside its original packaging.</p><h2 id="items-not-eligible-for-change-of-mind-returns">Items not eligible for change-of-mind returns</h2><p>Feathers, pins, Archive hats, personalized products, and made-to-order products are final sale and are not eligible for a change-of-mind return, exchange, or store credit, except where applicable consumer law requires otherwise. These exclusions do not affect your rights if an item is faulty or incorrectly supplied.</p><h2 id="return-shipping-and-fees">Return shipping and fees</h2><p>If you selected Checkout Plus at checkout, eligible return shipping is covered and will not be deducted from your refund. The Checkout Plus fee is non-refundable, including if you do not return your order. Checkout Plus costs $8 per Australian order and $30 per international order.</p><p>If you did not select Checkout Plus, Australian return shipping is $25 for a hat or $15 for accessories. International return shipping rates vary by destination. Original delivery and return fees are generally non-refundable except where applicable law requires otherwise.</p><p>A restocking fee of at least $50 may apply if an item requires treatment, delivery is refused and returned to us at our cost, or an item is returned outside the applicable period. If you do not collect your parcel from the post office and it is returned to Akubra, your refund will be reduced by a $50 handling and postage fee.</p><h2 id="refund-timing">Refund timing</h2><p>After your return reaches our Kempsey facility, refunds are processed within <strong>2 business days</strong>. We will email you when your return is complete. Refunds go to your original payment method. Please allow a further 3&#x2013;7 business days for funds to appear, depending on your bank. Delivery and return fees are non-refundable except where required by law.</p><h2 id="faulty-or-incorrect-items">Faulty or incorrect items</h2><p>If your item is incorrect or faulty, submit a request through the <a href="https://portal.refundid.com/stores/akubra-hats">Akubra Returns Portal</a>. Select the appropriate reason, including faulty item, and complete the return process through the portal. All items are quality controlled before dispatch, and our team will assess the issue once the item is received. Where an item is deemed faulty due to a manufacturing fault within six months of purchase, we will arrange a repair or replacement where appropriate. If it cannot be repaired and a replacement is unavailable, we will offer a refund to your original payment method. Items damaged through normal wear and tear, accident, failure to follow care instructions, or misuse will not be considered faulty. Nothing in this policy limits or excludes any rights you may have under applicable consumer law.</p><h2 id="gift-cards-stores-and-stockists">Gift cards, stores, and stockists</h2><p>Purchased gift cards are not refundable. Products purchased using a gift card that are returned will be refunded as a gift card for the returned value. In-store returns require proof of purchase. Akubra accepts returns only for orders placed directly through our website. If you purchased from a stockist, contact that retailer.</p><h2 id="international-and-eu-customers">International and EU customers</h2><p>International return shipping rates vary by destination. Customs duties and taxes paid at checkout or on delivery are not refunded by Akubra except where applicable law requires otherwise.</p><p>EU consumers may have a separate 14-day right to withdraw from most online purchases, starting when the goods are received. You must notify us within 14 days of receiving the goods and return them within a further 14 days. Where required by law, the refund includes the original standard delivery charge, but not upgraded or express shipping. Personalized, made-to-order, and other legally exempt products may be excluded. Contact <a href="mailto:online@akubra.com.au">online@akubra.com.au</a> to exercise this right.</p><h2 id="cancellations-and-amendments">Cancellations and amendments</h2><p>If you have changed your mind or ordered the wrong item, size, or colour, contact us as soon as possible to request a cancellation or amendment. We will do our best to help. Once an order has shipped, it cannot be cancelled, but you may request an eligible return. EU statutory rights after delivery are not affected.</p><p>For faulty or incorrect item requests, use the Akubra Returns Portal above. For other return questions, contact <a href="mailto:online@akubra.com.au">online@akubra.com.au</a>.</p>

What’s your return policy?

<p>Yes. For eligible items purchased directly from the Akubra website, refunds must be requested within <strong>14 days from delivery</strong>. Exchanges and store credit are available within <strong>60 days of delivery</strong>. For eligible orders placed from 1 December 2026 through 31 December 2026, exchanges and store credit can be requested until 15 January 2027, subject to our standard return conditions. This Christmas extension does not extend the 14-day refund window. Choose from:</p><ul><li>a refund to your original payment method;</li><li>an exchange for the same or a different item, subject to availability; or</li><li>store credit as a digital gift card valid for 3 years.</li></ul><p>Items must be unworn, unused, in original condition, with all original tags and packaging intact. Feathers, pins, Archive hats, personalized products, and made-to-order products are final sale for change-of-mind requests, except where applicable consumer law requires otherwise. Faulty or incorrectly supplied items are assessed separately under our consumer-law obligations.</p><p>Start a request through the <a href="https://portal.refundid.com/stores/akubra-hats">Akubra Returns Portal</a>. For an incorrect or faulty item, select the appropriate reason, including faulty item, and complete the return process through the portal. Our team will assess the issue once the item is received. Where an item is deemed faulty due to a manufacturing fault within six months of purchase, we will arrange a repair or replacement where appropriate. If it cannot be repaired and a replacement is unavailable, we will offer a refund to your original payment method. Refunds are processed within 2 business days after an eligible return reaches our Kempsey facility. Please allow a further 3&#x2013;7 business days for funds to appear, depending on your bank.</p><p>For faulty or incorrect item requests, use the Akubra Returns Portal above. For other return questions, contact <a href="mailto:online@akubra.com.au">online@akubra.com.au</a>.</p>

Do you offer refunds or exchanges?

Refunds are processed within 2 business days after your return reaches our Kempsey facility. Your bank may take a further 3–7 business days to show the funds.

<p>Once your return reaches our Kempsey facility, we will process your refund within <strong>2 business days</strong> and email you when the return is complete.</p><p>Refunds are sent to your original payment method. Please allow a further <strong>3&#x2013;7 business days</strong> for the funds to appear, depending on your bank.</p><p>Delivery, return shipping, and Checkout Plus fees are non-refundable except where applicable consumer law requires otherwise. If your refund has not been processed within 2 business days after the return was received, contact us at <a href="mailto:online@akubra.com.au">online@akubra.com.au</a>.</p>

When will I get my refund?

International refunds are available within 14 days of delivery. Exchanges and store credit are available within 60 days of delivery, with a Christmas extension for eligible December 2026 orders.

<p>For eligible international purchases from the Akubra website, refunds must be requested within <strong>14 days from delivery</strong>. Exchanges and store credit are available within <strong>60 days of delivery</strong>, subject to our return conditions and exclusions. For eligible orders placed from 1 December 2026 through 31 December 2026, exchanges and store credit can be requested until 15 January 2027, subject to our standard return conditions. This Christmas extension does not extend the 14-day refund window. EU consumers may also have separate statutory withdrawal rights, described below.</p><p>Start your request through the <a href="https://portal.refundid.com/stores/akubra-hats">Akubra Returns Portal</a>. International return shipping rates vary by destination. If you selected Checkout Plus at checkout, eligible return shipping is covered and will not be deducted from your refund. The Checkout Plus fee is non-refundable.</p><p>Returned items must be unworn, unused, in original condition, with all original tags and packaging intact. Please return hats in their original hat box.</p><p>Akubra does not refund customs duties or taxes paid at checkout or on delivery except where applicable law requires otherwise. Original shipping charges are also non-refundable except where required by law.</p><h2 id="eu-customers">EU customers</h2><p>If you are an EU consumer, you may have a separate 14-day right to withdraw from most online purchases, starting when you receive the goods. You must notify us within 14 days of receiving the goods and return them within a further 14 days. Where required by law, your refund includes the original standard delivery charge, but not upgraded or express shipping. Products made to your specifications, personalized products, made-to-order products, and other legally exempt goods may be excluded. These exclusions do not affect rights relating to faulty, damaged, incorrectly supplied, or non-conforming products.</p><p>To exercise an EU withdrawal right or ask for help, contact <a href="mailto:online@akubra.com.au">online@akubra.com.au</a>.</p>

International returns

If an item arrives damaged, faulty, or incorrect, submit a request through the Akubra Returns Portal so the team can assess it after receipt.

<p>We&#x2019;re sorry your item arrived damaged. All items are quality controlled before dispatch, and we&#x2019;ll assess your concern.</p><p>Submit your request through the <a href="https://portal.refundid.com/stores/akubra-hats">Akubra Returns Portal</a>. Select the appropriate reason, including faulty item, and complete the return process through the portal. Our team will assess the issue once the item is received.</p><p>Where an item is deemed faulty due to a manufacturing fault within six months of purchase, we will arrange a repair or replacement where appropriate. If the item cannot be repaired and a replacement is unavailable, we will offer a refund to the original payment method.</p><p>Items damaged through normal wear and tear, accident, failure to follow care instructions, or misuse will not be considered faulty. Nothing in this policy limits or excludes any rights you may have under applicable consumer law.</p>

What do I do if my item(s) arrives damaged?

EU consumers may withdraw from most online purchases within 14 days of receiving the goods, subject to statutory exceptions and return conditions.

<p>If you are a consumer residing in the European Union and purchased products from our website, you may have additional rights under applicable consumer protection laws.</p><h2 id="14-day-right-of-withdrawal">14-day right of withdrawal</h2><p>For most products purchased online, you may cancel your purchase and return the goods within 14 days of receiving your order without providing a reason. To exercise this right, notify us within 14 days of receiving the goods by contacting <a href="mailto:online@akubra.com.au">online@akubra.com.au</a>. After notifying us, you must return the goods within a further 14 days.</p><h2 id="condition-of-returned-goods">Condition of returned goods</h2><p>Returned items must be in a condition that allows them to be resold. You may inspect and handle the goods as you would in a retail store. Any diminished value from handling beyond what is necessary to establish the product&#x2019;s nature, characteristics, and fit may reduce the refund.</p><h2 id="return-shipping-and-refunds">Return shipping and refunds</h2><p>Unless otherwise required by law, you are responsible for return shipping under the right of withdrawal. Once the returned goods have been received and inspected, we will process your refund to the original payment method. Where required by law, the refund includes the original standard delivery charge paid at purchase. Upgraded or express shipping charges are not refundable.</p><h2 id="exceptions">Exceptions</h2><p>The 14-day right of withdrawal does not apply to products made to your specifications, clearly personalized or customized products (including custom embroidery, engraving, patches, bespoke hatbands, or other requested modifications), made-to-order products manufactured specifically for you after your order, or other products exempt under applicable EU consumer laws. These exceptions do not affect your rights for faulty, damaged, incorrectly supplied, or otherwise non-conforming products.</p><h2 id="faulty-or-incorrect-products">Faulty or incorrect products</h2><p>Nothing in this information limits or excludes rights you may have under applicable consumer protection laws. If your product is faulty, damaged, or not as described, contact <a href="mailto:online@akubra.com.au">online@akubra.com.au</a> and we will work with you on an appropriate remedy under applicable law.</p>

European Union customers: right of withdrawal

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