Returns
How do I start a return?
Our return policy allows returns for products purchased in the last 60 days. If you'd like to proceed with a return, please visit our Return Portal. Once your request is approved, you will receive a invoice to complete the purchase of your return lab
What’s your return policy?
Our return policy allows exchanges or store credit for unworn product products purchased in the last 60 days. Please note that discounted and/or limited edition items are not eligible for return. You can expect your return to be processed within 7 bu
Do you offer refunds or exchanges?
No, we do not offer refunds. We offer exchanges or store credit within 60 days of purchase. To be eligible items must be returned in their original condition, with all tags and packaging intact. We are committed to ensuring customer satisfaction. If
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 10 business days for the refund to reflect in your account.
International Returns
If for any reason your order is not as you expected, any international order outside New Zealand have to send back your hat for a refund and then re-purchase the desired style/size. All items must be returned within 60 days from delivery. If the item
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have been damaged throughout the delivery process! We’ll do our best to help. Please email our team with an image of your damaged item for further assistance at [email protected]. While we may not be able to guarantee your
European Union Customers – Right of Withdrawal
European Union Customers – Right of Withdrawal. If you are a consumer residing in the European Union and have purchased products from our website, you may have additional rights under applicable consumer protection laws. 14-Day Right of Withdrawal. F