How do I start a return?Updated 8 hours ago

For eligible change-of-mind returns, refunds must be requested within 14 days from delivery. Exchanges and store credit are available within 60 days of delivery. For eligible orders placed from 1 December 2026 through 31 December 2026, exchanges and store credit can be requested until 15 January 2027, subject to our standard return conditions. This Christmas extension does not extend the 14-day refund window.

1. Go to the Akubra Returns Portal and enter your order number or email address. If you are returning a gift, choose the Gift option and enter your own contact details.
2. Select the item and the appropriate reason. If the item is faulty or incorrect, choose the relevant reason, including faulty item, then complete the return process through the portal. For other eligible returns, choose a refund to your original payment method, an exchange for the same or a different item, or store credit as a digital gift card valid for 3 years.
3. Follow the prompts to generate your shipping label or choose to drop your return off in-store. In-store returns require proof of purchase.
4. Pack your item in its original packaging. Return hats in their original hat box. Drop off parcels with the carrier shown on your label. Australia Post can print the label for you if needed.

If you selected Checkout Plus at checkout, eligible return shipping is covered and will not be deducted from your refund. If you did not select Checkout Plus, Australian return shipping is $25 for a hat or $15 for accessories. International rates vary by destination.

After your return reaches our Kempsey facility, refunds are processed within 2 business days. We will email you when your return is complete. Please allow a further 3–7 business days for funds to appear after a refund is issued.

Items must be unworn, unused, in original condition, with original tags and packaging intact. Feathers, pins, Archive hats, personalized items, and made-to-order products are final sale for change-of-mind requests, except where applicable consumer law requires otherwise.

For faulty or incorrect item requests, use the Akubra Returns Portal above. For other return questions, contact [email protected].