International returnsUpdated 5 days ago

For eligible international purchases from the Akubra website, refunds must be requested within 14 days from delivery. Exchanges and store credit are available within 60 days of delivery, subject to our return conditions and exclusions. For eligible orders placed from 1 December 2026 through 31 December 2026, exchanges and store credit can be requested until 15 January 2027, subject to our standard return conditions. This Christmas extension does not extend the 14-day refund window. EU consumers may also have separate statutory withdrawal rights, described below.

Start your request through the Akubra Returns Portal. International return shipping rates vary by destination. If you selected Checkout Plus at checkout, eligible return shipping is covered and will not be deducted from your refund. The Checkout Plus fee is non-refundable.

Returned items must be unworn, unused, in original condition, with all original tags and packaging intact. Please return hats in their original hat box.

Akubra does not refund customs duties or taxes paid at checkout or on delivery except where applicable law requires otherwise. Original shipping charges are also non-refundable except where required by law.

EU customers

If you are an EU consumer, you may have a separate 14-day right to withdraw from most online purchases, starting when you receive the goods. You must notify us within 14 days of receiving the goods and return them within a further 14 days. Where required by law, your refund includes the original standard delivery charge, but not upgraded or express shipping. Products made to your specifications, personalized products, made-to-order products, and other legally exempt goods may be excluded. These exclusions do not affect rights relating to faulty, damaged, incorrectly supplied, or non-conforming products.

To exercise an EU withdrawal right or ask for help, contact [email protected].