International ReturnsUpdated 6 months ago

If for any reason your order is not as you expected, any international order outside New Zealand have to send back your hat for a refund and then re-purchase the desired style/size.

All items must be returned within 60 days from delivery. If the item has not been received back in this timeframe it will not be eligible for a refund. Items that have been in your possession for longer than 60 days are no longer classed as "new" and are not eligible for return.

To return an international order outside of New Zealand, please post to the below address:

Akubra Hats
Online Returns 
81-87 South Street
South Kempsey
NSW, 2440,
Australia

All products must not be worn outside or show any sign of use or misuse and returned in the original packaging. The hat box is designed specifically to protect the hat in transit and is essential if the hat needs to be returned.