What’s your return policy?Updated 5 days ago

Every Akubra should feel just right. For eligible change-of-mind returns, refunds must be requested within 14 days from delivery. Exchanges and store credit are available within 60 days of delivery. For eligible orders placed from 1 December 2026 through 31 December 2026, exchanges and store credit can be requested until 15 January 2027, subject to our standard return conditions. This Christmas extension does not extend the 14-day refund window.

Return options

• Refund: to your original payment method.
• Exchange: for the same or a different item, subject to availability.
• Store credit: issued as a digital gift card valid for 3 years.

How to start a return

Start your request at the Akubra Returns Portal. Enter your order number or email address, choose the item and outcome, then follow the prompts to generate a shipping label or choose an in-store drop-off. For a gift return, select the Gift option and enter your own contact details.

Return conditions

Items must be unworn, unused, in original condition, with all original tags and packaging intact. Please return hats in their original hat box, which is designed to protect them in transit. Damage during return transit may affect eligibility. A Presentation Box can be returned only if it is included in the return request and packed inside its original packaging.

Items not eligible for change-of-mind returns

Feathers, pins, Archive hats, personalized products, and made-to-order products are final sale and are not eligible for a change-of-mind return, exchange, or store credit, except where applicable consumer law requires otherwise. These exclusions do not affect your rights if an item is faulty or incorrectly supplied.

Return shipping and fees

If you selected Checkout Plus at checkout, eligible return shipping is covered and will not be deducted from your refund. The Checkout Plus fee is non-refundable, including if you do not return your order. Checkout Plus costs $8 per Australian order and $30 per international order.

If you did not select Checkout Plus, Australian return shipping is $25 for a hat or $15 for accessories. International return shipping rates vary by destination. Original delivery and return fees are generally non-refundable except where applicable law requires otherwise.

A restocking fee of at least $50 may apply if an item requires treatment, delivery is refused and returned to us at our cost, or an item is returned outside the applicable period. If you do not collect your parcel from the post office and it is returned to Akubra, your refund will be reduced by a $50 handling and postage fee.

Refund timing

After your return reaches our Kempsey facility, refunds are processed within 2 business days. We will email you when your return is complete. Refunds go to your original payment method. Please allow a further 3–7 business days for funds to appear, depending on your bank. Delivery and return fees are non-refundable except where required by law.

Faulty or incorrect items

If your item is incorrect or faulty, submit a request through the Akubra Returns Portal. Select the appropriate reason, including faulty item, and complete the return process through the portal. All items are quality controlled before dispatch, and our team will assess the issue once the item is received. Where an item is deemed faulty due to a manufacturing fault within six months of purchase, we will arrange a repair or replacement where appropriate. If it cannot be repaired and a replacement is unavailable, we will offer a refund to your original payment method. Items damaged through normal wear and tear, accident, failure to follow care instructions, or misuse will not be considered faulty. Nothing in this policy limits or excludes any rights you may have under applicable consumer law.

Gift cards, stores, and stockists

Purchased gift cards are not refundable. Products purchased using a gift card that are returned will be refunded as a gift card for the returned value. In-store returns require proof of purchase. Akubra accepts returns only for orders placed directly through our website. If you purchased from a stockist, contact that retailer.

International and EU customers

International return shipping rates vary by destination. Customs duties and taxes paid at checkout or on delivery are not refunded by Akubra except where applicable law requires otherwise.

EU consumers may have a separate 14-day right to withdraw from most online purchases, starting when the goods are received. You must notify us within 14 days of receiving the goods and return them within a further 14 days. Where required by law, the refund includes the original standard delivery charge, but not upgraded or express shipping. Personalized, made-to-order, and other legally exempt products may be excluded. Contact [email protected] to exercise this right.

Cancellations and amendments

If you have changed your mind or ordered the wrong item, size, or colour, contact us as soon as possible to request a cancellation or amendment. We will do our best to help. Once an order has shipped, it cannot be cancelled, but you may request an eligible return. EU statutory rights after delivery are not affected.

For faulty or incorrect item requests, use the Akubra Returns Portal above. For other return questions, contact [email protected].