What do I do if my item(s) arrives damaged?Updated 12 days ago

We’re sorry your item arrived damaged. All items are quality controlled before dispatch, and we’ll assess your concern.

Submit your request through the Akubra Returns Portal. Select the appropriate reason, including faulty item, and complete the return process through the portal. Our team will assess the issue once the item is received.

Where an item is deemed faulty due to a manufacturing fault within six months of purchase, we will arrange a repair or replacement where appropriate. If the item cannot be repaired and a replacement is unavailable, we will offer a refund to the original payment method.

Items damaged through normal wear and tear, accident, failure to follow care instructions, or misuse will not be considered faulty. Nothing in this policy limits or excludes any rights you may have under applicable consumer law.