What happens if my package is lost or arrives in a damaged state?Updated 5 months ago

Lost Packages: We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team on our contact form with your order number and any relevant details.

Damaged Packages: We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team on our contact form  within 48 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.