Domestic Shipping: Domestic shipping fees are calculated at checkout. New Zealand Shipping: International shipping fees are calculated at checkout. If your order is under NZ$1000 you will not need to pay import duties and taxes. If your order exceeds

Domestic Shipping:&#xA0;Domestic shipping fees are calculated at checkout.New Zealand Shipping:&#xA0;International shipping fees are calculated at checkout. If your order is under NZ$1000 you will not need to pay import duties and taxes. If your order exceeds the threshold, it is the customer&apos;s responsibility to be informed of any local customs &amp; taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.International Shipping:&#xA0;International shipping fees are calculated at checkout. There are no additional charges when the product arrives in your country. Duties and taxes will be paid for the following countries:<ul><li style="font-size: 16px;">United States</li><li style="font-size: 16px;">Europe</li><li style="font-size: 16px;">United Kingdom</li></ul>

How much does shipping cost?

Enjoy free shipping on your first order within Australia when you sign up for our newsletter. Just enter your details into the pop-up form on the main page, and we’ll send a special welcome code straight to your inbox to use at checkout. Join the Com

Enjoy free shipping on your first order within Australia when you sign up for our newsletter. Just enter your details into the pop-up form on the main page, and we&#x2019;ll send a special welcome code straight to your inbox to use at checkout.&#xA0;Join the Community here:&#xA0;<a data-fr-linked="true" href="https://akubra.com.au/pages/welcome-sign-up" id="isPasted" target="_blank" rel="noopener noreferrer">Free Shipping</a>It&#x2019;s our way of saying thanks for joining the Akubra family!

Do you offer free shipping?

Delivery times vary depending on the destination and the shipping method selected. Domestic Delivery: Typically arrive within 1-3 days business days with StarTrack Express. New Zealand Delivery: Typically arrives within 5-10 days business days with A

Delivery times vary depending on the destination and the shipping method selected.Domestic Delivery: Typically arrive within 1-3 days business days with StarTrack Express.New Zealand Delivery: Typically arrives within 5-10 days business days with Australia Post eParcel.International Delivery: Typically arrives within 5-10&#xA0;days business days with DHL Express.

How long does delivery take?

Domestic:. We deliver nationwide with StarTrack Express. Prices will be calculated at checkout. We aim to dispatch all domestic orders within 1–2 business days. For most locations, deliveries will be within 1–7 business days after dispatch. A further

Domestic:&#xA0;We deliver nationwide with StarTrack Express. Prices will be calculated at checkout. We aim to dispatch all domestic orders within 1&#x2013;2 business days.&#xA0;For most locations, deliveries will be within 1&#x2013;7 business days after dispatch. A further 7&#x2013;10 business days will apply for regional and remote areas. &#xA0;These timeframes are estimates only, as the exact timeframe is dependent on factors such as the carrier (e.g. StarTrack Express) and your location.New Zealand:&#xA0;We deliver internationally with Australia Post eParcel. Prices will be calculated at checkout. We aim to dispatch all international orders within 3&#x2013;5 business days.&#xA0;For most locations, deliveries will be within 5&#x2013;10 business days after dispatch. A further 7&#x2013;10 business days will apply for regional and remote areas. These timeframes are estimates only, as the exact timeframe is dependent on factors such as the carrier (e.g. Australia Post) and your location.If your order is under NZ$1000 you will not need to pay import duties and taxes. If your order exceeds the threshold, it is the customer&apos;s responsibility to be informed of any local customs &amp; taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.Akubra will not offer refunds for any refused shipments due to additional customs &amp; taxes charges. If this fee is not paid, the order will be returned to us at the customer&#x2019;s expense. Any custom charges paid to receive your order are not refundable upon return.Rest of World:&#xA0;We deliver internationally with DHL Express. Prices will be calculated at checkout. We aim to dispatch all international orders within 3&#x2013;5 business days.&#xA0;For most locations, deliveries will be within 5&#x2013;15 business days after dispatch. A further 7&#x2013;10 business days will apply for regional and remote areas. &#xA0;These timeframes are estimates only, as the exact timeframe is dependent on factors such as the carrier (e.g. DHL) and your location.There are no additional charges when the product arrives in your country. The following countries will have duties and taxes paid before delivery:<ul type="disc"><li style="font-size: 16px;">Africa</li><li style="font-size: 16px;">Asia</li><li style="font-size: 16px;">Canada</li><li style="font-size: 16px;">Europe</li><li style="font-size: 16px;">United Kingdom</li><li style="font-size: 16px;">United States</li></ul>For additional questions about our shipping policy, please contact us at <a data-fr-linked="true" href="mailto:online@akubra.com.au">online@akubra.com.au</a>.

What is your shipping policy?

Pick Up In-Store:. You will be contacted via email when your order is ready for pick up at your chosen location:. Orders must be collected within 14 days of receiving your ‘Ready for Collection’ notification. Orders not collected within this timefram

Pick Up In-Store:You will be contacted via email when your order is ready for pick up at your chosen location:<ul type="disc"><li style="font-size: 16px;">Kempsey - 89 South Street, South Kempsey, NSW 2440</li><li style="font-size: 16px;">Strand Arcade - Shop 8, 412 George Street, Sydney NSW 2000</li><li style="font-size: 16px;">Brisbane City - 162 Edward Street Brisbane City, QLD 4000</li></ul>Orders must be collected within 14 days of receiving your &#x2018;Ready for Collection&#x2019; notification. Orders not collected within this timeframe will be cancelled.For additional questions about our shipping policy, please contact us at <a data-fr-linked="true" href="mailto:online@akubra.com.au">online@akubra.com.au</a>.

What is your pickup in store policy?

We do ship to most countries, however, there are a few that we are unable to send to. Please note that international shipments can take 5-10 days. If you have been waiting for more than 15 days  to receive your order, please get in touch with our tea

We do ship to most countries, however, there are a few that we are unable to send to.Please note that international shipments can take 5-10 days.If you have been waiting for more than 15&#xA0;days&#xA0; to receive your order, please get in touch with our team to investigate the issue.

Do you ship worldwide?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.

My order was marked delivered but it’s not here!

Lost Packages: We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team on our contact form with your order number and any relevant details. D

Lost Packages:&#xA0;We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team on our contact form with your order number and any relevant details.Damaged Packages:&#xA0;We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team on our contact form&#xA0; within 48 hours of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What happens if my package is lost or arrives in a damaged state?

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Business hours: Monday to Friday 8:30 - 16:30.