Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 8 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

Need to make changes to your order?. We know shopping online isn’t always perfect and mistakes happen. To make things easier, we’ve introduced a new feature that lets you quickly update your order shortly after it’s placed. Editing window. You’ll hav

Need to make changes to your order?We know shopping online isn&#x2019;t always perfect and mistakes happen. To make things easier, we&#x2019;ve introduced a new feature that lets you quickly update your order shortly after it&#x2019;s placed.&#xA0;Editing windowYou&#x2019;ll have 15 minutes after placing your order to make changes. During this time, you can:<ul><li>Update items in your cart</li><li>Adjust your delivery address or contact details</li><li>Apply a discount code</li><li>Change your payment method</li></ul>How it works<ul><li>Open your order confirmation page, email, or log in to your account.</li><li>Select the option you&#x2019;d like to update.</li><li>You&#x2019;ll be taken to the order editing page to make your changes.</li><li>Click Save to confirm.</li></ul>Payment adjustments<ul><li>If you upgrade to a higher-value item, you&#x2019;ll be asked to pay the difference.</li><li>If you switch to a lower-value item, we&#x2019;ll refund the balance to your original payment method.</li></ul>Important information<ul><li>Changes can only be made within the 15-minute window. After that, they can&#x2019;t be guaranteed.</li><li>If you miss the deadline, reach out to our customer service team for assistance.</li><li>Once your order has shipped, redirections can be arranged directly with the courier using your tracking link.</li></ul>

Can I edit or add anything to my order?

To apply a promo or discount code:. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

To apply a promo or discount code:<ol><li style="font-size: 16px;">Proceed to checkout and enter your code in the Discount Code field.</li><li style="font-size: 16px;">Click Apply to see your new total before finalising your order.</li><li style="font-size: 16px;">Only one code can be used per order.</li></ol>If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply promo/discount codes?

Payment Options. You can choose to:. Lead Time. The estimated timeframe will be clearly shown on the product page at the time of purchase. As a general guide, most pre-orders take 6–14 weeks, depending on production and shipping. This may change, but

Payment OptionsYou can choose to:<ul><li style="font-size: 16px;">Pay in full now, or</li><li style="font-size: 16px;">Pay a deposit and settle the balance before dispatch.</li></ul>Lead TimeThe estimated timeframe will be clearly shown on the product page at the time of purchase. As a general guide, most pre-orders take 6&#x2013;14 weeks, depending on production and shipping. This may change, but we&#x2019;ll keep you updated along the way.What to Expect<ol><li style="font-size: 16px;">Order Confirmation -&#xA0;After placing your pre-order, you&#x2019;ll receive an automatic confirmation email. This will include your estimated timeline and, if you paid a deposit, details of the remaining balance.</li><li style="font-size: 16px;">Partial Payment Reminder - If you selected a partial payment option, we&#x2019;ll send you a reminder email 7 days after your order to complete the remaining balance.</li><li style="font-size: 16px;">Despatch &amp; Completion - Once your final payment is received, you&#x2019;ll get a confirmation with your estimated shipping or collection date.</li></ol><ul><li style="font-size: 16px;">For pickup orders, we&#x2019;ll notify you when your hat is ready to collect.</li><li style="font-size: 16px;">For delivery orders, you&#x2019;ll receive a shipping confirmation with tracking details.</li></ul>Pre-orders follow our usual returns policy:<ul><li style="font-size: 16px;">Exchange for a different size or style (same value), or</li><li style="font-size: 16px;">Store credit, valid for 3 years.</li></ul>

Pre-orders with Akubra!

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

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