Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 8 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

Need to make changes to your order?. We know shopping online isn’t always perfect and mistakes happen. To make things easier, we’ve introduced a new feature that lets you quickly update your order shortly after it’s placed. Editing window. You’ll hav

Need to make changes to your order?We know shopping online isn&#x2019;t always perfect and mistakes happen. To make things easier, we&#x2019;ve introduced a new feature that lets you quickly update your order shortly after it&#x2019;s placed.&#xA0;Editing windowYou&#x2019;ll have 15 minutes after placing your order to make changes. During this time, you can:<ul><li>Update items in your cart</li><li>Adjust your delivery address or contact details</li><li>Apply a discount code</li><li>Change your payment method</li></ul>How it works<ul><li>Open your order confirmation page, email, or log in to your account.</li><li>Select the option you&#x2019;d like to update.</li><li>You&#x2019;ll be taken to the order editing page to make your changes.</li><li>Click Save to confirm.</li></ul>Payment adjustments<ul><li>If you upgrade to a higher-value item, you&#x2019;ll be asked to pay the difference.</li><li>If you switch to a lower-value item, we&#x2019;ll refund the balance to your original payment method.</li></ul>Important information<ul><li>Changes can only be made within the 15-minute window. After that, they can&#x2019;t be guaranteed.</li><li>If you miss the deadline, reach out to our customer service team for assistance.</li><li>Once your order has shipped, redirections can be arranged directly with the courier using your tracking link.</li></ul>

Can I edit or add anything to my order?

To apply a promo or discount code:. If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

To apply a promo or discount code:<ol><li style="font-size: 16px;">Proceed to checkout and enter your code in the Discount Code field.</li><li style="font-size: 16px;">Click Apply to see your new total before finalising your order.</li><li style="font-size: 16px;">Only one code can be used per order.</li></ol>If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply promo/discount codes?

Eligible pre-orders follow Akubra’s current returns policy. Depending on eligibility, you can request a refund, exchange, or 3-year digital gift card within the applicable return period.

Payment optionsYou can pay in full or pay a deposit and settle the balance before dispatch.Lead timeThe estimated timeframe is shown on the product page at the time of purchase. Most pre-orders take 6&#x2013;14 weeks, depending on production and shipping. We will keep you updated.What to expect<ol><li>After placing your pre-order, you will receive an order confirmation with the estimated timeline and any remaining balance details.</li><li>If you selected a partial payment option, we will send a reminder email 7 days after your order to complete the remaining balance.</li><li>After final payment, you will receive an update with your estimated shipping or collection date.</li></ol>For pickup orders, we will notify you when your hat is ready to collect. For delivery orders, you will receive a shipping confirmation with tracking details.<h2 id="returns-for-pre-orders">Returns for pre-orders</h2>Eligible pre-order items follow Akubra&#x2019;s current return policy. Within the applicable return period, you can request a refund to your original payment method, an exchange for the same or a different item, or store credit as a digital gift card valid for 3 years. Items that are personalized, made-to-order, or otherwise final sale are not eligible for change-of-mind returns except where applicable consumer law requires otherwise. Start an eligible return through the <a href="https://portal.refundid.com/stores/akubra-hats">Akubra Returns Portal</a>.

Pre-ordering with Akubra

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

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Need assistance? Complete our form, and our team will reach out by email.

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Business hours: Monday to Friday 8:30 - 16:30.

Order

How do I track my order?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

Pre-ordering with Akubra

What do I do if I receive the wrong item in my order?